Privacy Policy.

Last updated: 7 September 2025

RiverLife Community Services (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, or engage with our programmes.

1. Collection of Personal Data

We may collect your personal data when you:

  • Sign up for our programmes, workshops, or events

  • Make a donation or register for volunteering opportunities

  • Subscribe to our mailing lists or newsletters

  • Contact us through our website, email, or phone

  • Submit enquiries, feedback, or forms

The types of personal data collected may include your name, contact details, NRIC (where required by law), payment information, and other information necessary for us to serve you.

2. Use of Personal Data

We may use your personal data for purposes including but not limited to:

  • Processing donations, receipts and tax submissions

  • Registering you for events, workshops or services

  • Communicating organisational updates, news and appeals

  • Responding to your enquiries or feedback

  • Managing volunteer engagement

  • Complying with legal, regulatory or audit requirements

3. Disclosure of Personal Data

We will not sell or rent your personal data. Your information may be disclosed to:

  • Government agencies (e.g., IRAS for tax-deductible donations)

  • Professional service providers (e.g., IT vendors, auditors, payment processors)

  • Partner organisations when necessary to deliver services or programmes

We require all third parties to handle your personal data with strict confidentiality and in compliance with PDPA.

4. Protection of Personal Data

We adopt appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss.

5. Retention of Personal Data

We will retain your personal data only as long as it is necessary to fulfil the purposes stated, or as required by applicable laws.

6. Access and Correction

You may request to access or correct your personal data held by us by contacting our Data Protection Officer (DPO). We may require verification of your identity before processing such requests.

7. Withdrawal of Consent

You may withdraw your consent to the collection, use or disclosure of your personal data at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services to you.

8. Use of Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You may disable cookies in your browser settings, though this may affect the functionality of our website.

9. Contact Us

If you have any queries regarding this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer

RiverLife Community Services

Email: office@rcs.org.sg

Tel: 6312 5963